Policies

SHIPPING POLICY & WARRANTY

Our Standard Warranty

This warranty covers defective parts and items sent incorrectly. We offer a parts only warranty. NO LABOR COSTS are covered for any part sold by RTS Auto Parts. In the event that the part is defective we will first attempt to replace it and if a replacement cannot be sent we will issue a refund for the total sale amount. In the event a reorder is made prior to return of the first part we will require payment for the second part and refund the initial order upon return. Return shipping costs will not be reimbursed. Upon contacting Ready to Start Auto Parts please provide a detailed explanation as to why the part is being returned. In the event a part is returned that does not fit the specifications listed in this warranty Ready to Start Auto Parts reserves the right to apply a 25% restocking fee and withhold shipping amounts in the refund. Ready to Start Auto Parts is not responsible for items delivered to the address given at the time of sale according to tracking information but not taken into possession by the customer. Items ordered for ‘testing purposes only’ or ordered incorrectly by the customer will not be available for return. Verify with a mechanical or body expert the actual part needed before ordering. We do a very good job at sending correct parts and would ask you, our customer to do the necessary research before ordering. Items returned after the warranty period will not be refunded and will be returned to sender. Parts must be received within 30 days of the original shipment delivery date in order to be accepted.

Engines are complete assemblies including manifolds, oil pan, timing belts and covers, fuel injection or carburetor, we guarantee only the long block. The manifolds, gaskets, seals, hoses, oil pan, timing belts and covers, fuel injection or carburetor, are not. Accessories such as but not limited to Turbos, Starters, air compressors, alternator, power steering pumps, optical distributors or electrical water pumps are usually not included nor under warranty in regards to the sale and/or warranty of an engine. If these parts are purchased separately they will be under warranty. Other items that may need to be replaced are the water pump, distributor cap, spark plugs and wires and possibly timing chain.

For Transmission, we guarantee that it will shift properly, gears and bearings to be good. Thoroughly clean all components of the transmission including oil pan before assembly. Replace oil and filter in all automatic transmissions. You must replace ALL seals and gaskets prior to installation. Flush & flow test cooler and lines. Fully engage torque converter in front pump. For manual transmission, you must install a new clutch, pressure plate and slave cylinder. You must also have your fly wheel turned prior to installation. Fill and check fluid to ensure proper levels.

RETURN POLICY

Parts are uniquely identified by markings on the part. Items returned that are not the original items shipped or in the original condition shipped (excluding items damaged in shipping and verified by a Ready to Start Auto Parts representative) will not be refunded. Items modified or taken apart for testing will not be eligible for return. All concerns that needs to be addressed must be in writing via mail, email or fax to verify issue with any particular part or installation. If you receive a damaged part or an incorrect part, please notify our customer service department. Do Not send the part back before receiving a Return Merchandise Authorization (RMA). Returning the part is the responsibility of the customer and Ready to Start Auto Parts must be provided with a return tracking number when the item is returned. The item must be returned within 7 business days of the receipt of the RMA. The return address will be provided at the time we are contacted. Parts must be returned to the location address provided upon receiving RMA. Items returned to Ready to Start Auto Parts will be forwarded to the correct address listed on the RMA instructions, at the customer's expense. Once the item is returned we will gladly issue a full refund on the original purchase price or send a replacement part. Once the item is returned it will be inspected and upon approval a credit request will be forwarded to accounting. Customer refunds are issued once the returned part has been verified and inspected. Customer will be responsible to self-accrue and remit Use tax due on all purchases for which Sales tax has not been collected by Ready to Start Auto Parts.

We stand by our warranties and make sure that our valued customers are at ease when purchasing auto parts from us. If you have any questions, feel free to call us at 888-787-5603.