(888) 787-5603 • (781) 787-2755 • info@rtsautoparts.com • www.rtsautoparts.com/policies
Effective 1 January 2026 · Version 2026.1
PLEASE REVIEW THESE WARRANTY POLICIES AND TERMS & CONDITIONS CAREFULLY. Place your order with Ready To Start Auto Parts LLC ("RTS") only if you have read, understood, and agree to be bound by this Agreement. Placing an order constitutes acceptance.
1. Nature of Sale; Parts Sold "As Is"
RTS is an independent reseller of used OEM automotive parts. We source inventory from a network of automotive recyclers, licensed suppliers, and distribution warehouses, and your part may ship directly from one of those facilities. RTS does not manufacture, rebuild, or install the parts it sells. EXCEPT FOR THE LIMITED WARRANTY EXPRESSLY SET FORTH IN SECTIONS 3 AND 4, ALL PARTS ARE SOLD "AS IS" AND "WITH ALL FAULTS," AND RTS DISCLAIMS ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.
2. Acceptance; Entire Agreement
This Agreement, together with the invoice for your order, is the entire agreement between the Purchaser and RTS and supersedes all prior or contemporaneous representations, quotes, advertisements, and statements, whether oral or written. No employee, agent, or representative of RTS is authorized to vary these terms, and no modification is binding unless made in writing and signed by an officer of RTS. The version of this Agreement in effect on the date of your order governs that order.
3. Warranty Period & Activation
RTS provides a standard 30-day "parts replacement only" warranty unless a different period is specified on the invoice. An optional 90-day warranty, where available and purchased separately, extends the standard duration by an additional 60 days; all other terms are identical under both. The warranty period activates automatically on the delivery date recorded by the shipping carrier as the Purchaser's acceptance of delivery. The warranty is not valid or enforceable outside the warranty period.
4. Limited Warranty Coverage
This is a parts-replacement-only warranty. It is non-transferable and applies only to the original Purchaser. No labor, storage, towing, freight, rental, or diagnostic costs are covered under any circumstances.
Engines: guaranteed only against knocking and excessive smoking, and only as to defects in the block, heads, pistons, crankshaft, camshaft, rockers, and oil pumps. Bolt-on accessories, electrical control modules, wiring, sensors, and ancillary items shipped with the unit are accessories and are NOT covered. The warranty is void if the engine heat tab is melted or removed.
Transmissions: warranted only to be in good working order against slippage and shifting failures. Accessories including but not limited to modulators, governors, electrical control modules, linkage, mounts, seals, gaskets, and fluids are NOT covered.
As its sole obligation, RTS may at its sole discretion repair the defective part, replace it with another used functional assembly of like kind with mileage equal to or greater than the original unit, or — if a replacement is required and unavailable — refund the value of the replacement part, not to exceed the original purchase price. Any repair or replacement is considered a repair and does not extend or restart the original warranty period.
5. Required Installation & Replacement Procedures
Engines and transmissions MUST be installed by an ASE-certified technician at a commercial automotive repair facility that holds any license or registration required by the state in which the work is performed (a "Qualified Repair Facility"). Installation by a non-ASE-certified individual, by the Purchaser, or outside such a facility voids the warranty. RTS may verify installation directly with the facility. The following procedures must be performed and documented; failure to provide proof voids the warranty. The Purchaser must also follow the vehicle manufacturer's recommended maintenance after installation.
Engines
Transmissions & Transfer Cases
6. Warranty Exclusions
The warranty does not cover any claim or damage resulting from: failure to maintain proper coolant, fluid, refrigerant, or lubrication levels; overheating of any type; abuse, negligence, freezing, fire, flood, vandalism, theft, collision, acts of God, riots, or acts of war; racing, competition, or any commercial, for-hire, or sporting use; improper load capacity or towing; contaminated fluids, coolants, or lubricants; misuse, road conditions, or use not approved by the vehicle manufacturer; or mechanical alterations not meeting manufacturer specifications.
Also excluded: labor, storage, accommodation, towing, freight, rental, or per-diem charges; incidental or consequential damages of any kind, including physical injury, property damage, medical expenses, lost wages, telephone, or rental charges; the cost of repair estimates or diagnostic work; factory recalls and resulting breakdowns; breakdowns from wear and tear consistent with the year and mileage of the vehicle; and breakdowns covered by any manufacturer warranty, recall, repairer's guarantee, other written warranty, government order, or collectible insurance policy. Leaking gaskets or seals and fluid leaks due to non-replaced seals, gaskets, or filters are not covered; failures arising from transmission cooler lines not being flushed at installation are not covered; a transmission may require relearning, resetting, or flashing by a dealer and may require an electronic valve body, none of which is covered; external switches and sensors on transmissions are not covered. The external appearance of a used part (dirt, oil, rust, or debris) is not covered. Claims arising or initiated outside the United States, and claims made outside the warranty period, are not covered. Once a claim is initiated the Purchaser may not continue to operate the vehicle until a determination is made; continued operation voids the warranty.
7. Filing a Warranty Claim
All claims must be filed within the warranty period, time being of the essence, and must include the original invoice, a diagnostic printout from an ASE-certified technician at a Qualified Repair Facility, and the installation invoice and receipts evidencing that the procedures in Section 5 were followed. E-mail your full name, contact information, and copies of all paperwork to info@rtsautoparts.com, or call (888) 787-5603 / (781) 787-2755; an RTS representative will respond within 24–48 business hours, subject to major holidays. Delivery acceptance is required to initiate any claim, and any defective part must be made available for inspection on request. Parts refused at delivery are subject to a 25% handling and restocking fee and the Purchaser pays all shipping charges.
8. Documentation & Maintenance Records
In the event of a claim, the Purchaser must provide records demonstrating compliance with Section 5 and with the vehicle manufacturer's recommended maintenance schedule. Acceptable records must be electronically generated invoices or repair orders issued by the Qualified Repair Facility performing the work, issued in the name of the Purchaser, and must show: the date of service, the vehicle identification number (VIN), year, make and model, the odometer reading at service, the work performed, and a record of payment. Handwritten invoices, receipts, repair orders, or maintenance records will not be accepted. RTS may verify the authenticity of any document directly with the repair facility. Failure to provide the required documentation may result in denial of the claim.
9. Shipping, Delivery, Title & Risk of Loss
Typical delivery is 7–14 business days; unusual circumstances may require additional time. RTS is not responsible for delays caused by suppliers, freight carriers, weather, labor disruption, or other events beyond its reasonable control. Only the initial delivery to a commercial address accessible by a semi-trailer truck is included at no additional charge; residential deliveries and special delivery services may incur additional fees. Shipping and handling charges are non-refundable unless otherwise stated. Title and risk of loss pass to the Purchaser upon delivery by the carrier. The Purchaser must inspect each shipment before signing the delivery receipt. If a part is damaged or incorrect, both the Purchaser and the delivery driver must write "DAMAGED" on and sign the delivery receipt, and the Purchaser must notify RTS by both telephone and e-mail within three (3) business days (72 hours) of arrival. Failure to inspect, note damage, and give timely notice waives any claim for shipping damage.
10. Cancellations, Returns & Refunds
All returns and cancellations require prior written authorization (a Return Merchandise Authorization, or "RMA"). A 25% handling and restocking fee applies to any cancellation after an order is processed, and to incorrectly ordered or refused parts; the Purchaser pays all return shipping. The Purchaser is responsible for providing accurate vehicle information, including VIN, at the time of order; parts ordered against inaccurate information are incorrectly ordered parts. Do not return any part before receiving an RMA. If a part is proven defective, RTS reserves the right to replace it first; if no replacement is available, a refund not exceeding the purchase price may be issued on return of the defective part within the warranty period. If a reorder is placed before the first part is returned, RTS will require payment for the second part and will refund the initial order on return of the defective unit. Returns must be shipped within seven (7) business days of authorization to the address provided, with a tracking number supplied to RTS. Returned parts must be complete, unaltered, and in the same assembled condition as delivered; no refund or credit is issued for an engine or transmission returned in any other condition, excluding damage in transit verified by RTS. Refunds are issued only after the returned unit is inspected and verified to be the original unit shipped. Deposits made to reserve or hold a part are non-refundable. Where a core charge is shown on the invoice, the core credit is issued only after the core is received, is the matching unit, and is complete and drained.
11. Limitation of Liability
Subject to RTS's right to replace a defective part in lieu of refund, and to the maximum extent permitted by law, the total liability of RTS and its owners, officers, agents, and employees for any claim arising from a product or this Agreement is limited to the amount the Purchaser paid for that product, regardless of the cause of action or legal theory asserted. IN NO EVENT WILL RTS BE LIABLE FOR ANY SPECIAL, INCIDENTAL, INDIRECT, OR CONSEQUENTIAL DAMAGES OF ANY KIND, INCLUDING PERSONAL INJURY OR PROPERTY DAMAGE. Any claim or action arising out of or relating to a purchase or this Agreement must be commenced within one (1) year after the cause of action accrues, or it is permanently barred, except where a longer period is required by applicable law. This Section does not extend the warranty period set out in Section 3, which is the only period during which a part is covered.
12. Indemnification
The Purchaser agrees to indemnify, defend, and hold harmless RTS, its suppliers, affiliates, officers, employees, agents, attorneys, and representatives from and against all claims, liabilities, damages, losses, costs, and expenses (including reasonable attorneys' fees) arising out of or related to the Purchaser's purchase, installation, use, misuse, or operation of any product, or the Purchaser's breach of this Agreement.
13. Payment Disputes & Chargebacks
The Purchaser agrees to contact RTS and allow a reasonable opportunity to investigate and resolve any question, warranty claim, billing issue, or shipping concern before initiating a chargeback or payment dispute with a financial institution. RTS will make reasonable efforts to resolve legitimate concerns promptly. Nothing in this Section limits any right or remedy available to RTS under this Agreement or applicable law.
14. Attorneys' Fees
If either party engages legal counsel to enforce its rights under this Agreement, the prevailing party is entitled to recover its reasonable attorneys' fees and costs from the other party. If the Purchaser files or attempts to file any lawsuit or claim in a forum other than as required by Sections 15 and 16, that filing is a breach of this Agreement and the Purchaser will indemnify and hold RTS harmless for all resulting claims, liabilities, fees, and costs.
15. Dispute Resolution; Class & Jury Waiver
Any dispute arising out of or relating to a purchase or this Agreement shall be finally resolved by binding, non-appealable arbitration before a single arbitrator under the rules of the American Arbitration Association, seated in Rhode Island. If travel to Rhode Island would be a burden, the Purchaser may participate by telephone or document submission, and RTS will pay the Purchaser's share of the arbitration administrative and filing fees (but not the Purchaser's attorneys' fees). Either party may instead bring an individual claim in small claims court if it qualifies. YOU AGREE TO RESOLVE ANY DISPUTE ONLY IN YOUR INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR MEMBER OF ANY CLASS OR REPRESENTATIVE ACTION, AND YOU WAIVE ANY RIGHT TO A TRIAL BY JURY. You may opt out of this Section 15 by e-mailing info@rtsautoparts.com within thirty (30) days of your order date, stating your name, order number, and intent to opt out; opting out does not affect the remainder of this Agreement. Your assent to this Section is an essential part of the consideration for the sale.
16. Governing Law & Venue
This Agreement is governed by the laws of the State of Rhode Island without regard to conflict-of-law rules. For any matter not subject to arbitration, or to enforce an arbitration award, the Purchaser may bring proceedings only in the state courts sitting in Providence County, Rhode Island or the United States District Court for the District of Rhode Island, consents to the personal jurisdiction of those courts, and waives any objection to venue or inconvenient forum. Nothing in this Agreement waives any non-waivable right the Purchaser has under the consumer protection laws of the Purchaser's home state.
17. Disclaimers
Used units may include wear parts and accessories (nuts, bolts, links, seals, bushings, ball joints, brackets, bezels, wiring, cables, sensors) that are not guaranteed in the sale and should be replaced before installation. Color is not guaranteed and a part may require repainting, refinishing, or reupholstering for a proper match. Mileage is not guaranteed and is accurate to the best of our knowledge. OEM parts are interchangeable across multiple years, makes, and models; RTS guarantees the part to fit the vehicle identified at the time of order. RTS reserves the right to refuse to process any transaction and to cancel any order at its sole discretion, in which case the Purchaser's sole remedy is a refund of amounts paid.
Availability and readiness to ship reflect supplier confirmation at the time the statement is made and are not a guarantee. If a unit becomes unavailable, or cannot be shipped within the timeframe stated at the time of order, RTS will notify the Purchaser before that date, explain the reason, and offer either a revised delivery date or a comparable replacement unit. The Purchaser may cancel at that point at no cost, and RTS will refund all amounts paid for that unit promptly and in any event within the period required by applicable law.
18. Privacy & Communications
Personal information collected will not be used in a manner different from this statement. We use payment processors, customer-service providers, and freight carriers to assist with order management and fulfillment, and share only the information necessary to process payment and deliver goods. Your personal information will not be shared, sold, or rented to any organization outside RTS and its financial and order-fulfillment affiliates. By providing a telephone number you consent to receive transactional calls and text messages regarding your order; message and data rates may apply, and you may opt out at any time by replying STOP or e-mailing info@rtsautoparts.com. Marketing communications are sent only with consent and may be declined at any time.
19. General
Severability. If any provision of this Agreement is held unenforceable, that provision will be narrowed, or removed, only to the extent necessary, and the remainder of the Agreement stays in full effect.
No waiver. If RTS does not enforce a provision on any occasion, that is not a waiver of that provision or of any other, and RTS may enforce it at any time afterward.
Assignment. The Purchaser may not assign or transfer this Agreement, or any rights under it, without RTS's prior written consent. RTS may assign this Agreement, including to a successor to or acquirer of its business.
Use tax. Where RTS does not collect sales tax on a purchase, the Purchaser is responsible for reporting and paying any use tax owed to the Purchaser's own state.
Questions? Call (888) 787-5603 or (781) 787-2755, or e-mail info@rtsautoparts.com. The current Warranty Policies & Terms and Conditions are published at www.rtsautoparts.com/policies. Placing an order constitutes acceptance of this Agreement.